![]() If your printer connected wirelessly, make sure to temporary connect the device with USB and then follow the link to check for the latest firmware update if available for your printer, using this website (Please choose the OS). ![]() Turn on the printer and wait till warm-up period finishes and the printer is idle. Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer. Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge. With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet. ![]() In the meantime, let's try to perform a Hard reset on the printer. Have you made any changes before the issue started? What is the Operating System installed on the PC? Windows or Mac OS To provide you with an accurate solution, I'll need a few more details: It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for the First Time Here? Learn How to Post and More.Īs I understand you are having issues scanning on your HP OfficeJet Printer. Don't worry as I have a few steps to help you get through this concern, Hi you for showing your interest in HP Support Forums. HP EcoSolutions (HP and the Environment).
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