When a Quicken representative intervened on the forum to say that the only real difference between a subscription and the older licensed software is "that manual transactions can't be added" when the former expired, users were quick to respond. "Quicken is supposed to help me manage my finances, not prevent me from managing my finances," added mshiggins on the same thread. "If the subscription isn't renewed, manual access and updates to the data need to be allowed, otherwise the company will be perceived to be holding the customer's data hostage," argued Dan Glynhampton in a message posted to a Quicken support forum. But the idea that they could not continue to track finances by manually entering transactions fueled push-back from Quicken customers.
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